how it works
Frequently Asked
Questions
You can start right here on our website by filling out our consultation form. Once we review your event details, someone from our team will reach out within 1–2 business days. To confirm your order, simply approve the quote and pay your deposit — we’ll take it from there.
The earlier the better. We recommend 6–12 months in advance for weddings and peak-season events. For smaller events, a few months’ notice is often enough. Last-minute? Don’t worry – we’ll always do our best to accommodate.
Yes, we require a 25% deposit to reserve your rentals. The remaining balance is due 30 days before your event.
We know plans don’t always go as expected. Deposits are non-refundable, but if your event is canceled or needs to shift, we’ll gladly work with you to adjust or reschedule whenever possible.
Yes, we offer delivery, setup, breakdown, and pickup so you can focus on your day. We can also provide full table and chair setup if requested.
Yes. Our team is experienced in navigating all kinds of spaces – historic homes, industrial lofts, ballrooms, and backyards. Just let us know in advance so we can plan accordingly.
Flexibility is one of our strengths. We can pivot quickly – whether it’s adding tents, changing layouts, or moving to a backup venue. Our team has handled many last-minute weather changes and will be ready with a plan B.
Ask us! We may already have it in our warehouse, or we can often source or custom-fabricate specialty items. Custom builds and draping are one of the things that set Magnolia apart.
Life happens. If something is damaged or missing after your event, a replacement fee will be applied. We’ll always be transparent about costs, and we’ll walk you through the process with care.
